To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Return costs are the responsibility of the customer. (Please Note:). Your refund will be processed within 14 days from the time we receive your returned product, in the original unopened packaging. We will refund 100% of your purchase price (less shipping costs) for any reason within the first 30 days from the date of purchase. We consider it an honor to serve you and provide an unforgettable experience.We guarantee that you will be satisfied with your purchase or YOUR MONEY BACK! It is precisely because of this that we strive to create an easy and convenient place for all your toy needs, where exceptional customer service, quality, and pricing are never compromised.įrom our family to yours, we wholeheartedly wish you all the best and endless happiness. Like many others, we too are facing these tough times both as a business and in our personal lives. And should you have any queries or require assistance after your purchase, please know that I will personally handle all of your concerns. When you place an order with us, rest assured that it will be lovingly packed by one of us, ensuring the utmost care for your purchase. At present, it's just myself, my wife Adelle, and my Mum Natalie working tirelessly to bring joy to your lives. Here at Lennies Toys, we are more than just a business we are a family. If you come across something you love and would like to connect with us before making a purchase, please don't hesitate to reach out to me personally at I genuinely look forward to answering all of your questions and providing any assistance you may need. We are fully aware that trust must be earned, and we are committed to doing just that. In these challenging times, we understand how difficult it can be to place your trust in businesses you haven't dealt with before. I want to express my deepest gratitude for taking the time to explore our store. If you have any questions or concerns about international shipping, please contact us at Our customer service team is available to assist you with any questions you may have. Please see our Returns and Exchanges Policy for more information. Customers are responsible for the return shipping costs and any customs fees or import duties incurred. We accept returns and exchanges on international orders. Customers will receive an email with their tracking information once their order has been shipped. However, please note that international orders may take longer to arrive due to customs clearance procedures.Īll international orders are shipped with tracking information. We make every effort to ensure that orders are shipped as quickly as possible. We recommend that customers contact their local customs office for more information on customs fees and import duties.ĭelivery times vary depending on the destination country, shipping method selected, and customs processing times.
These fees are the responsibility of the customer and are not included in the shipping charges. Please note that orders shipped outside of the United Kingdom may be subject to customs fees and import duties. Customers can view the shipping rates for their order during the checkout process.
Shipping rates vary depending on the destination country, the weight and size of the package, and the shipping method selected.
We are pleased to offer international shipping to the following countries:
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